Shipping Time
99% of all Orders ship same day for in-stock items placed before 11 am PST on normal business days*.
*Monday through Friday, excluding holidays
We will notify you within 24 business hours if any items you ordered are out-of-stock.
Payment Methods
Visa, Mastercard, Discover
Pay Pal
No COD
Exchanges
We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.
Return & Refunds
To return an item and receive a refund:
You must first receive a return authorization number (RA #) from Pictographix LLC. Returns received by Pictographix LLC without an RA # will be refused.
To receive an RA #, by the email form on the returns page. If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
Follow the return instructions in the email you received.
Items being returned to Pictographix LLC must be returned via shipping pre-paid by the customer. Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Pictographix LLC is not responsible for packages lost in transit.
There is no "return label", you will write the address from the email onto the package itself. Please be sure to send the items to the return address listed in the email.
Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Please be aware that:
Item return claims must be made within 15 days of receipt.
Items that have been printed on, washed, or altered in any way are not returnable.
Canceled orders or returns of such unwanted merchandise may be subject to a twenty percent (20%) restocking fee plus applicable shipping charges.
Shipping and handling charges are not refundable.
Cancellations
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.
Backorders
Pictographix LLC does not do backorders.
If an item is unavailable it will be removed from the order, and you will be notified.